An important aspect of Europe’s General Data Protection Regulation is to provide full transparency on the data processors used to operate a business.

EMAKERS, as an important e-commerce agency based within the European Union, acts as a data processor to almost all of its customers. Under GDPR, EMAKERS’ customers are often data controllers contracting EMAKERS to operate its business digitally, in that role processing mainly customer data for order management and marketing purposes.

EMAKERS offers all of its customers a Data Processing Agreement to sign.

In order to operate its business, EMAKERS is making use of other service providers or subcontracts parts of its operations. Most of these parties, then, act as a data processor to EMAKERS. These companies can roughly be categorised in those companies providing EMAKERS with its basic infrastructure, technology used to deliver its core e-commerce services and a wide range of services used for marketing purposes.

On this page, we also provide you with a number of related services that are, under the GDPR definition, not a data processor. Their service, however, is related to our offer and involves (large) amounts of (our customers’) customer data.

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DATA PROCESSORS USED FOR EMAKERS’ INFRASTRUCTURE

Amazon

Amazon is one of the technical solution providers used by EMAKERS for hosting specific applications. As an important global player, Amazon is applying strict security standards.

Read more on Amazon’s commitment to privacy and security on:

https://aws.amazon.com/compliance/gdpr-center/
https://aws.amazon.com/compliance/eu-data-protection/

Google

Google is an important supplier to EMAKERS daily operations by its G Suite service. EMAKERS' e-mail, file server and office applications are based on Google services. As an important global player, Google is applying strict security standards.

Read more on Google’s commitment to privacy and security on:

https://privacy.google.com/businesses/compliance/
https://cloud.google.com/security/gdpr/resource-center/
https://cloud.google.com/security/gdpr/

OVH

OVH is the main hosting provider used by EMAKERS. Most of EMAKERS' applications, including its core e-commerce systems, are hosted on the OVH infrastructure, thereby making it a major data processor in EMAKERS' daily operations. One of the main reasons why EMAKERS has selected OVH, is its very strict security standard.

Read more on OVH’s commitment to privacy and security on:

https://www.ovh.com/world/about-us/security.xml

SuiteCRM

SuiteCRM is an open source Customer Relationship Management application by SalesAgility. EMAKERS uses SuiteCRM to store and manage customer data in a secure manner. This data is not sent to SuiteCRM, but solely stored at the hosting provider used by EMAKERS.

Read more on SuiteCRM’s commitment to privacy and security on:

https://suitecrm.com/suitecrm-and-gdpr/

DATA PROCESSORS USED FOR CORE E-COMMERCE FUNCTIONALITY

Magento

Magento is an open source e-commerce system frequently used by EMAKERS. As an e-commerce system, the platform collects data for customer- and order management, as well as marketing purposes. This data is not sent to Magento, but solely stored at the hosting provider used by EMAKERS. In practice, plugins are used within the WordPress' platform. It is possible that such plugins do store data and/or send data to their specific platforms.

Read more on Magento’s commitment to privacy and security on:

https://magento.com/gdpr/

Shopware

Shopware is an open source e-commerce system frequently used by EMAKERS. As an e-commerce system, the platform collects data for customer- and order management, as well as marketing purposes. This data is not sent to Shopware, but solely stored at the hosting provider used by EMAKERS. In practice, plugins are used within the WordPress' platform. It is possible that such plugins do store data and/or send data to their specific platforms.

Read more on Shopware’s commitment to privacy and security on:

https://community.shopware.com/Shopware-and-the-GDPR_detail_2061.html

WordPress

WordPress is an open source content management system for websites. EMAKERS uses WordPress for a large number of its customers as a core platform for their internet presence and as a base for Woocommerce. On the platform, different roles can be defined (e.g. for authors, editors,...) linked to individuals. This data is not sent to WordPress, but solely stored at the hosting provider used by EMAKERS. In practice, plugins are used within the WordPress' platform. It is possible that such plugins do store data and/or send data to their specific platforms.

Read more on WordPress’ commitment to privacy and security on:

https://wordpress.org/about/security/

WPML

WPML is a translation management plugin for WordPress. The plugin is operated by OnTheGoSystems Ltd. company. EMAKERS uses WPML for all multilingual sites it operates (on behalf of our customers). All (personal) data that involves the WPML plugin solely remains at the hosting provider used by EMAKERS.

Woocommerce

Woocommerce is the world's most installed e-commerce platform, offered as an open source plugin for the WordPress platform. EMAKERS uses Woocommerce on many of its operated stores. As an e-commerce system, the platform collects data for customer- and order management, as well as marketing purposes. This data is not sent to Woocommerce, but solely stored at the hosting provider used by EMAKERS.

Read more on Woocommerce’s commitment to privacy and security on:

https://woocommerce.com/gdpr/

DATA PROCESSORS USED FOR MARKETING PURPOSES

Facebook

Facebook is an important social network used by EMAKERS for several marketing purposes related to: the promotion of our (customers’) business, targeting these promotions to the interest of their receivers and the analysis of the performance of these promotions. As an important global player, Facebook is applying strict security standards. In order for Facebook to fulfil these tasks, EMAKERS has installed a small tracking code at the sites we operate.

Read more on Facebook's commitment to privacy and security on:

https://www.facebook.com/business/gdpr/
https://www.facebook.com/privacy/explanation/

Google

Google is an important supplier to EMAKERS for several types of marketing services. In particular, EMAKERS is using its Google Analytics Suite (including Google Analytics, Tag Manager, Optimize, Data Studio, Attribution, Audience Center, and Google Analytics for Firebase), DoubleClick Digital Marketing (including DoubleClick Bid Manager, DoubleClick Campaign Manager, and DoubleClick Search) and Adwords. As an important global player, Google is applying strict security standards. In order for Google to fulfil these tasks, EMAKERS has installed a small tracking code at the sites we operate.

Read more on Google's commitment to privacy and security on:

https://privacy.google.com/businesses/compliance/
https://cloud.google.com/security/gdpr/resource-center/
https://cloud.google.com/security/gdpr/

Hotjar

Hotjar is a suite of analytics tools that reveals the online behaviour of users. EMAKERS uses Hotjar to get qualitative data from heat maps, funnel tracking, and so on. With Hotjar, EMAKERS is able to improve user experience and conversion rates. The service helps to understand and interpret user behaviour anonymously, without personally identifying individual users. In order for Hotjar to work, EMAKERS has installed a small tracking code at the sites we operate.

Read more on Hotjar's commitment to privacy and security on:

www.hotjar.com/privacy/

Instagram

Instagram is an important social network used by EMAKERS for several marketing purposes related to: the promotion of our (customers’) business, targeting these promotions to the interest of their receivers and the analysis of the performance of these promotions. As an important global player, Instagram (part of Facebook) is applying strict security standards. In order for Instagram to fulfil these tasks, EMAKERS has installed a small tracking code at the sites we operate.

Read more on Instagram's commitment to privacy and security on:

http://instagram.com/legal/privacy/

Linkedin

Linkedin is an important social network used by EMAKERS for several marketing purposes related to: the promotion of our (customers’) business, targeting these promotions to the interest of their receivers and the analysis of the performance of these promotions. As an important global player, Linkedin is applying strict security standards. In order for Linkedin to fulfil these tasks, EMAKERS has installed a small tracking code at the sites we operate.

Read more on Linkedin's commitment to privacy and security on:

https://www.linkedin.com/help/linkedin/answer/87080/

Mailchimp

MailChimp is a marketing platform best known for its e-mail marketing capabilities. EMAKERS uses Mailchimp primarily to build and maintain direct marketing lists. Typically, contacts sign up for a direct marketing list of our customers through a web form or other means to sign up, after which they start receiving relevant (marketing) messages. In order for the service to be of customers' best interest, both manual and automated segmentation can take place within the system.

Read more on Mailchimp's commitment to privacy and security on:

https://mailchimp.com/about/security/
https://blog.mailchimp.com/gdpr-forms-and-more-tools/
https://kb.mailchimp.com/accounts/management/collect-consent-with-gdpr-forms/

Mailerlite

Mailerlite is a marketing platform best known for its e-mail marketing capabilities. EMAKERS uses Mailerlite primarily to build and maintain direct marketing lists. Typically, contacts sign up for a direct marketing list of our customers through a web form or other means to sign up, after which they start receiving relevant (marketing) messages. In order for the service to be of customers' best interest, both manual and automated segmentation can take place within the system.

Read more on Mailerlite's commitment to privacy and security on:

https://www.mailerlite.com/privacy-policy/
https://www.mailerlite.com/anti-spam-policy/

Pinterest

Pinterest is an important social network used by EMAKERS for several marketing purposes related to: the promotion of our (customers’) business, targeting these promotions to the interest of their receivers and the analysis of the performance of these promotions. As an important global player, Pinterest is applying strict security standards. In order for Pinterest to fulfil these tasks, EMAKERS has installed a small tracking code at the sites we operate.

Read more on Pinterest's commitment to privacy and security on:

https://policy.pinterest.com/en/privacy-policy/

OTHER IMPORTANT SERVICES USED BY EMAKERS RELATED TO CUSTOMER DATA

Gravity forms

Gravity Forms is a powerful WordPress tool for form creation and management. Entries via Gravity Forms are not sent to Gravity Forms. They are saved at the site's WordPress database and sent as a notification by e-mail to the operator of these forms. Thus, in the strictest sense, Gravity Forms is not a data processor in the way EMAKERS uses its technology.

Mollie

Mollie is an e-commerce payment provider and handles customer data each time a transaction occurs. However, when it comes to the processing of data, Mollie and the merchant are not acting on instruction of each other. Customers use the Mollie service to engage in a transaction. Within that use case, Mollie is considered to be a data controller - acting under its own responsibility.

Read more on Mollie's commitment to privacy and security on:

https://help.mollie.com/hc/en-us/sections/360000611714-General-Data-Protection-Regulation-GDPR-

EMBEDDED CONTENT

Pages published on EMAKERS' website or those of our customers may include embedded content, such as Youtube videos.

Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites, therefore, may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.