If you maintain the technology behind your web shop yourself, you will often face necessary updates or patches. If you ignore these, security risks or downgraded user experience can occur. When you accept and perform these without proper planning, you are at risk that your web site fails to function properly.

EMAKERS supports the open source packages WordPress, WooCommerce, Magento and Shopware. These packages are popular because the source code is public and therefore the basic service is free. EMAKERS offers web shops who use these platforms a basic or more extended service plan, depending on the number of monthly interactions at your site.

No more technical worries

In a service plan, EMAKERS regularly checks which plugins and modules work well with the used e-commerce platform and what updates are necessary. Emergency repairs are executed at the highest urgency, other improvements are scheduled with a weekly rhythm. In addition to that, we regularly check the performance of your site. You will be notified on a monthly basis about structural changes, such as your site’s performance in search engines or user-friendliness. You can execute these yourself, have them executed by a third party, or have them executed by EMAKERS. Finally, we give you a monthly overview of your site’s most important statistics.

Answers to your questions

When you perform the daily maintenance of your web shop, such as changing prices or adding new products, you can get stuck in doing something, or an error in your site's operation might occur that you cannot solve yourself. In such cases, it feels good to know you have a partner you can count on. If you choose a service plan of EMAKERS, you can simply send us your question by e-mail. Depending on your type of plan and the complexity of the question, we will answer you within 72 hours.

Out of scope

The maintenance of your texts, images, templates, products, prices, and so on is not part of the e-commerce service plan. For this type of maintenance, EMAKERS offers several alternative formulas. You may choose, for example, to hire a (junior) e-commerce manager or collaborate with EMAKERS based on a pay-per-performance model.

For the open source e-commerce platforms WordPress, WooCommerce, Magento and Shopware

BASIC

35 month
  • Contract duration of 12 months
  • FOR LESS THAN 100 ORDERS AND CUSTOMER REQUESTS PER MONTH, WITH A MAXIMUM VALUE OF 10,000 EURO
  • Installation of updates platform
  • Installation of updates plugins
  • Security
  • Backups**
  • Performance improvements
  • Quarterly check of the overall performance of your web shop
  • Management of interfaces
  • Google Analytics, Mailchimp, Mailerlite
  • Service Levels
  • Emergency updates within 48 hours
  • Answer on your questions within 48 hours

ADVANCED

80 month
  • Contract duration of 12 months
  • FOR MORE THAN 100 AND LESS THAN 500 ORDERS AND CUSTOMER REQUESTS PER MONTH, WITH A MAXIMUM VALUE OF 50,000 EURO
  • Installation of updates platform
  • Installation of updates plugins
  • Hosting within the EU
  • Incl. 2 domain names .eu, .com, .be, .nl, .de or .fr
  • Security
  • Backups**
  • Firewall
  • Daily scan on malware and viruses
  • SSL
  • Performance improvements
  • Monthly check of the overall performance of your web shop
  • Compression of the images on your site
  • Cache-management
  • Management of interfaces
  • Google Analytics, Mailchimp, Mailerlite
  • Service Levels
  • Emergency updates within 48 hours
  • Answer on your questions within 24 hours

PROFESSIONAL

145 month
  • Contract duration of 12 months
  • FOR MORE THAN 500 ORDERS AND CUSTOMER REQUESTS PER MONTH, WITH A MAXIMUM VALUE OF 150,000 EURO
  • Installation of updates platform
  • Installation of updates plugins
  • Hosting within the EU
  • Incl. 3 domain names .eu, .com, .be, .nl, .de or .fr
  • Security
  • Backups**
  • Firewall
  • Daily scan on malware and viruses
  • SSL
  • Security against DDoS-attacks from hackers
  • Performance improvements
  • Monthly check of the overall performance of your web shop
  • Compression of the images on your site
  • Cache-management
  • Management of interfaces
  • Google Analytics, Mailchimp, Mailerlite, Amazon, Bol.com
  • Service Levels
  • Emergency updates within 24 hours
  • Answer on your questions within 12 hours

* Excluding license fees for your paid plugins and modules. The minimum contract period for EMAKERS’ service contract e-commerce is one year. One month before your contract ends, you will automatically receive an email asking if you wish to renew your contract. The service contract will be invoiced on a monthly basis. You will receive an invoice by e-mail. You can also pay the subscription directly for the period of a year. Then, you only pay for 10 instead of 12 months.

** EMAKERS makes a daily backup of your databases (including your content, order history, and settings) at a fixed time when your site is having a low amount of traffic. A full backup of your site is performed weekly and additionally always in before major updates are performed. An e-mail is triggered to a special e-mail address of EMAKERS with all web form interactions at your site, including the orders placed. These interactions are stored for 72 hours. In this way, interactions registered between two backups are extra secure.